Routine Home Visits: Officers may visit victims and their families as part of an investigation, though policy generally requires them to obtain permission from a Commissioner or Chief Executive first.

Offender Management: Registered offenders (such as those on the sex offenders register) receive unannounced home visits to assess risk and ensure compliance with court orders.

Community Messaging (WMnow): If you are receiving unsolicited emails, you may have been signed up for WMnow, a service used to share local crime alerts and safety advice.

Burglary Attendance: WMP has a national agreement to attend all reported residential burglaries unless the victim specifically asks them not to. 

Identity Checks: Always ask for a warrant card. If in doubt, you can call 101 to verify the officer's details and the legitimacy of their visit.

Scam Awareness: WMP has warned of scammers posing as police to trick residents into sharing personal information. Genuine officers will never ask for your bank details or PIN out of the blue. 

Direct Complaint: You can file a formal complaint through the West Midlands Police Complaints Portal.

Police & Crime Commissioner (PCC): The PCC's office handles feedback about policing standards and policy, though they cannot deal with complaints against individual officers.

Independent Oversight: For serious matters, you can contact the Independent Office for Police Conduct (IOPC), which investigates the most serious complaints against police in England and Wales.